The free SaaS support ticket system

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Workspaces

30

Tickets

26

Agents

32

Clients

20
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Lightweight, effective and supportive

HelpRealm is a lightweight SaaS service support system for customers of your business. Customers can create support requests via a personal workspace contact form, e-mail or via your own frontend using our API, specifying data and attachments. For each support request there is a ticket created which is then handled by a registered agent. Tickets can be routed into different groups where initial tickets are routed to a defined index group. Superadmins can manage agents, groups, FAQ and system settings. Customers and agents get notified about ticket events by e-mail. Communication is possible via e-mail or a secret ticket thread form. The support system is especially suitable for freelancers and small teams.

Extensive and diverse features

 Dashboard
 Support contact form
 Unlimited tickets
 Unlimited agents
 Unlimited groups
 Custom ticket types
 Different ticket statuses
 Different ticket priorities
 Groups and routing
 Agent roles
 Ticket creation by E-Mail
 E-Mails on different events
 E-Mail replies
 Ticket management
 Localization
 Personal FAQ for customers
 Gravatar support
 Security features
 Responsive layout
 Ticket API (REST / Widget)