HelpRealm is a lightweight SaaS service support system for customers of your business. Customers can create support requests via a personal workspace contact form, e-mail or via your own frontend using our API, specifying data and attachments. For each support request there is a ticket created which is then handled by a registered agent. Tickets can be routed into different groups where initial tickets are routed to a defined index group. Superadmins can manage agents, groups, FAQ and system settings. Customers and agents get notified about ticket events by e-mail. Communication is possible via e-mail or a secret ticket thread form. The support system is especially suitable for freelancers and small teams.